Algemene voorwaarden

Welcome to our website which is registered under the businessname Studio Joan or Boutique van Gendt, a company registered in The Netherlands under kvk number 27357109 Leiden. Our registered address is Burgsteeg 8 2312 JS Leiden The Netherlands. Our VAT number is NL001554043B13. You can contact us for any information at We try to answer your question as soon as possible. You can also call us on working days from 10 am till 5 pm: 0031(0)625102485
These Terms and Conditions govern all use of When you visit our website or buy a product on it, you agree to be bound by these terms and conditions and our privacy policy.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Products information
Studio Joan can not be held responsible if you could have reasonably understood that the offer contains an obvious mistake or error.
All prices of new products on the website are including 21% BTW. On secondhand products the Dutch "Margeregeling" is used and therefore no BTW will be on the invoice. All prices on are exclusive shipping costs. The prices on our website are subject to change. Changed prices do not affect current orders.
If the customers address is not within The Netherlands, the buyer is liable for extra BTW/VAT or import duties. For shipping outside the Netherlands additional costs will be charged. The final shipping costs will be shown in the payment procedure.
We try to make sure colors and descriptions of our products are as accurate as possible. However depending on your screen the image and color quality may vary. We can not guarantee that the pictures reflect all characteristics as the actual product.

To use some of the services or features on our website you will need to register. When you register or make a purchase at our store, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The password of your account should be unique and kept secure. When you discover any breach of security or unauthorized use of your account, you must contact us immediately.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

All orders are subject to acceptance and availability, and items in your shoppingbag are not reserved and may be purchased by other customers.
When you place an order on, a binding sale, governed by these Terms and Conditions, between you as customer and Studio Joan as seller is concluded. Your order is final when you complete the final step of the order process by clicking on "complete order".
If a product that you ordered is not available, we will inform you as soon as possible and give you an alternative solution, such as later delivery, exchange or refund.

After placing an order on you will receive an indication of the total costs including shipping costs and VAT. The delivery of the order will be put in motion as soon as the payment is received.
If the payment of the total invoice is not received (in the stated time), Studio Joan reserves the right to terminate the agreement and any future agreements with the customer. Additionally Studio Joan is entitled to recover any expenses and/or damages arising from the breach of contract, with the customer.
We take reasonable care to make our website secure, but we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data provide when accessing or ordering from our website.
Delivery and shipment
We try to ship your order within a maximum of 4 working days after receiving your payment. We may send partial deliveries if not all products in your order are available at the same time. The extra shipping costs for partial deliveries will be paid by Above delivery times are indicative and not a deadline. Studio Joan is never liable for damage caused by exceeding delivery times.
All deliveries within The Netherlands on are shipped using the services of PostNL. The ownership of the products is transferred upon delivery to the customer, if the goods have been paid. Studio Joan accepts no way any liability for loss of mail by the logistics provider.

Return policy
We accept returns or exchanges within 14 working days after you have received you order. Return requests will not be accepted after this period. If you want to return or exchange a bought item or a whole order; please send your request within 7 working days to We will send you a Return number that has to be written on your return package.
All items must be in the same condition as the product was received: not worn, altered or washed and if the product still had the original tags, these must be attached. You have to send the product(s) that you want to return to: Studio Joan, Burgsteeg 8 2312 JS Leiden The Netherlands.
When we have received the returned product(s), we will send you an email concerning your refund. We will refund your money without the shipping costs. The shipping costs are for you own expense.
In case returned items were purchased using a gift card, a new gift card will be issued.
Sale items can not be returned or exchanged.
The costs of the risk during return shipping are payed by the customer.
For additional information or if you have further questions, please feel free to contact us by sending an email at

Gift cards
Gift cards may not be returned or redeemed for cash. Studio Joan is not liable for delivery of a gift card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser. Studio Joan is not responsible if a gift card is lost, stolen, destroyed or used without permission.

Error, inaccuracies and omissions
Occasionally there may be information on our website or in the store that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the store or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Disclaimer of warraties; Limitations of liability
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the website will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the website at any time, without notice to you.
You expressly agree that your use of, or inability to use, the website is at your sole risk. The website and all products and services delivered to you through the website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Studio Joan, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the website or any products procured using the website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Optional tools
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Intellectual property
All content on is copyright and trademark protected. It is not permitted to use, reproduce or distribute content from this website without the express written consent of Studio Joan.
All designs, sketches, drawings, films, software and other (electronic) files on the website will remain property of Studio Joan, regardless if these where distribute to the customer or third parties, unless agreed otherwise.

The agreement between you and Studio Joan is governed exclusively by the laws of The Netherlands. If a provision of these terms and conditions is invalid, the validity of the remaining provisions shall remain unaffected. Any disputes arising from this agreement or other agreements that may result from it, will be settled by the court of the residence or business location of Studio Joan.