All orders will be dispatched via PostNL. If you live in The Netherlands please contact us if you want to pick up your order at our store in Leiden. We will send you an email to make an appointment.
As soon as we have shipped your order you will receive a conformation email. If the package has a trackingnumber you will find this in the email. With the trackingnumber you can track your order on www.mijnpakket.postnl.nl.
We offer free standard shipping for all orders over 75 euro within the The Netherlands and all international orders over 200 euro - except for heavy goods.
We try to process all orders within 2 business days. Standard PostNL shipping has a 3-5 business day delivery time. For international shipping it can vary per country.
For information on delivery status, please contact firstname.lastname@example.org.
All international customers are responsible for the customs rates within their own country. Any custom duties, foreign taxes or other fees which may be imposed are paid by the customer. Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Studio Joan in order to receive a refund.
Refunds will only be issued once return orders have been received.
Please contact your local customs office for more information regarding taxes and duties in your region.