Delivery & Return Policy
Delivery
We aim to ship your order within a maximum of 4 working days after receiving your payment. Above delivery times are indicative and not a deadline. Studio Joan is never liable for damage caused by exceeding delivery times.
All deliveries within The Netherlands on studio-joan.com are shipped using the services of PostNL, DHL or DPD. The ownership of the products is transferred upon delivery to the customer, if the goods have been paid. Studio Joan accepts no way any liability for loss of mail by the logistics provider.
Shipping costs
The shipping costs within the Netherlands:
Mailbox delivery €4.20
Standard Shipping €6.50
Free Shipping for orders above €75
For all other countries the shipping costs will vary between €4.20 and €30. The finall shipping costs will be shown in the Payment procedure as soon as you have filled in your address.
If the customers address is not within The Netherlands, the buyer is liable for local fees, BTW/VAT and import duties.
Return Policy
If you want to return or exchange items purchased through our website please follow the instructions below:
- Send us an email with your order number, details of the item(s) you would like to return and the reason of return.
- Return the item(s) within 14 days of receipt of your order.
- If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- All items must be in the same condition as received.
- We advice you to use a trackable shipment.
As soon as we have received your returned item(s) in good order, we will refund the purchasing amount. We do not refund the shipping costs for the dispatch or return of your order.
For more information or to request a return, please contact us at info@studio-joan.com.
Return address:
Studio Joan
Burgsteeg 8
2312 JS Leiden
The Netherlands